The information based on a survey conducted for 124 parents of toddlers aged 0.3-1.5 years, about the user experience of Well-Baby clinic (Tipat Chalav)

 

​

​

time

 

 

First time visit

​

​

requency 

​

​

 

​

 

Atmosphere

​

fine Overall comfortable Rigid Courteous attitude from the staff ok always late dense no communication with other parents crowded Pleasant estranged improvement-required Un-inviting calm cold stiff ok fair enough  Uncomfortable

 

"Feels like a clinic"

​

​

Building

​

obsolete old-fashioned no privacy Renovation required Bad design Bad aesthetics comfortable small looks like a clinic claustrophobic hard to maneuver no space Uncomfortable Worn  Un-inviting no room banal ordinary no room for strollers Inaccessibility

​

"The breastfeeding area is in the nurses' kitchen"

​

 

Service missing

​

parents meetings lectures classes Wall of recommendations for parents Consultation sessions baby physiotherapy  courses Activities for children

​

"Additional services can create a communal place"

​

Facilities missing

pharmacy food court play area Breastfeeding room class Hot drinks machine diaper changing stand Holistic place Diaper tin Public space water facility bulletin board

​

"The infrastructure and facilities are not multi-age and suitable for babies only"